Confirmed Client Instructions

What to Expect Before Your Chandelier Installation

Please review this page before your appointment so your chandelier installation, removal, cleaning, repair, lift, dimmer, medallion, or specialty lighting project can run smoothly and on schedule.

Fixture readiness Bulbs and accessories Clear work area Access and safety Payment and add-ons Rescheduling policy

Preparation Checklist

Before we arrive, please make sure the job site and fixture are ready. Delays caused by missing parts, blocked access, unpacking, missing bulbs, or site preparation may result in additional charges.

The chandelier or light fixture has arrived and is on site.
All boxes, parts, crystals, rods, canopy, chain, mounting bracket, bulbs, remotes, and instructions are available.
The installation area is clear of furniture, rugs, fragile items, artwork, décor, and obstructions.
Children and pets are secured away from ladders, tools, glass, packaging, and the work area.
Ceiling height, fixture weight, and access conditions match what was submitted for the quote.
Attic access, ladder access, parking, elevator access, gate codes, or building access are available if required.

Important: We cannot move furniture or clear fragile items unless that service was specifically quoted in writing.

Before We Arrive

Confirm Fixture Delivery

Do not schedule installation until the fixture has been delivered and checked for obvious damage or missing boxes.

Gather Parts

Keep all hardware, instructions, extra crystals, rods, bulbs, remotes, and mounting components together.

Clear Access

Clear the walking path, room, floor area, table, stairwell, foyer, or other access points before arrival.

Lightbulbs and Electrical Accessories

Bulbs, dimmers, specialty lamps, remotes, or accessories should be purchased and available before the appointment unless we specifically agreed to supply them.

Use the bulb type, base size, wattage, and dimmability recommended by the manufacturer.
If you want LED bulbs, confirm they are dimmable if a dimmer will be used.
If you want a dimmer installed, make sure it is included on the approved quote or ask us before the appointment.
If bulbs are missing and the customer leaves to purchase them, wait time may be billed.
Post-install bulb changes are separate billable services when ladder access or return travel is required.

Packaging, Crates, and Debris

Chandelier packaging can be large, heavy, and messy, especially for crystal, Murano glass, oversized, or imported fixtures.

We do not haul away chandelier boxes, crates, pallets, or packing materials unless disposal is included in the approved quote.
Keep extra crystals, parts, manuals, mounting hardware, remotes, and spare glass.
Do not discard packaging until the fixture has been inspected and installed.
If disposal, crating, or transport is needed, it must be quoted separately in advance.

Crating & Shipping Information

Safety and Site Access

Keep children, pets, and guests away from the active work area.
Make sure ladders or scaffolding can be placed safely below the fixture.
Provide parking, gate codes, elevator access, loading access, or front desk instructions as needed.
If attic access is required, the attic opening must be reachable and safe to enter.
Tell us in advance about stairwells, sloped ceilings, fragile flooring, tight turns, or unusual access conditions.

Payment, Add-Ons, and Scope

The approved quote or work order controls the scope and pricing. Additional requests are not automatically included.

Final balance is due immediately upon completion unless other written arrangements were made.
Ceiling box replacement, security cable installation, attic work, ceiling reinforcement, repair, cleaning, bulb changes, medallions, or dimmers are separate items unless listed.
If hidden conditions are discovered, we will explain the issue and quote additional work before proceeding when possible.
Heavy fixtures, missing parts, incorrect information, or unsafe support conditions may change the scope.

Rescheduling and Delays

If you need to reschedule, please notify us as early as possible. Reservation deposits may be forfeited if the project is not ready, the fixture has not arrived, the site is inaccessible, or the appointment is rescheduled with insufficient notice. Delays caused by missing bulbs, missing parts, blocked access, furniture, unpacking, or incomplete site preparation may result in additional charges.

What to Expect FAQ

Should I unpack the chandelier before you arrive?

If the fixture is small and safe to inspect, it is helpful to confirm that it arrived undamaged and that all parts are present. For fragile, crystal, Murano glass, or oversized fixtures, avoid fully unpacking unless you can do so safely without losing parts or damaging components.

Do I need to buy bulbs before the appointment?

Yes, unless we agreed to supply bulbs. Bulbs should match the manufacturer’s recommended type, base size, wattage, and dimmability. Missing bulbs can delay the appointment.

Will you move furniture?

No. Furniture, rugs, fragile items, artwork, and décor should be cleared from the work area before arrival unless moving items was specifically quoted in writing.

What if the chandelier is heavier than expected?

If the fixture is heavier than expected or the ceiling support is inadequate, additional labor, ceiling box replacement, security cable installation, attic access, or support work may be required and quoted separately.

What happens if my fixture has missing parts?

Missing parts may delay or prevent completion. Parts sourcing, return visits, repair, or additional assembly may be quoted separately.

Questions Before Your Appointment?

If anything has changed since your quote was approved, send photos and details before the appointment so we can review the scope and avoid delays.