Refund and Cancellation Policy

Service Appointments and Reservation Deposits

Service dates are confirmed only after receipt and confirmation of the required reservation deposit or full payment, as reflected in the accepted quote or invoice. Approval of a quote alone does not reserve a service date. Availability remains subject to change until payment has been received and confirmed.

Reservation deposits and payments are used to reserve scheduled service time, travel, administrative preparation, and scheduling availability. Unless otherwise stated in writing, reservation deposits are applied toward the final invoice.

Cancellation and Rescheduling Policy

Customers may request to cancel or reschedule a service appointment by providing at least forty-eight (48) hours’ advance notice before the scheduled service time.

If cancellation or rescheduling is requested at least forty-eight (48) hours before the scheduled service time, any refundable portion of the payment may be refunded or applied as a credit toward a rescheduled service, subject to the terms of the accepted quote, invoice, or service agreement.

Cancellations or rescheduling requests made with less than forty-eight (48) hours’ notice may result in forfeiture of the reservation deposit or payment made to reserve the appointment. If the customer still wants the service performed, a new reservation deposit or payment may be required to rebook the appointment.

No-shows, denied access, unsafe work conditions, unavailable parts, customer-caused delays, or failure to prepare the service area may also result in forfeiture of the reservation deposit or payment and may require a new booking.

Refunds

Payments for completed services are non-refundable.

Reservation deposits and payments made to secure a service date are non-refundable unless cancellation or rescheduling is requested at least forty-eight (48) hours before the scheduled service time, or unless otherwise agreed in writing by Shawn Penoyer, LLC.

Refunds, credits, or adjustments may be issued at the sole discretion of Shawn Penoyer, LLC where appropriate. No refund, credit, or adjustment is guaranteed unless expressly stated in writing.

Applicable Fees and Non-Refundable Costs

The following fees and costs may be non-refundable:

• Reservation deposits
• Priority scheduling fees
• Same-day, next-day, weekend, holiday, or expedited scheduling fees
• Travel fees
• Administrative preparation fees
• Minimum service charges
• Special-order materials
• Custom-sourced parts
• Third-party costs
• Transaction processing fees
• Cancellation or rescheduling fees
• Payments for completed services

Refund Processing Timeline

Approved refunds are typically processed within five (5) to ten (10) business days after written approval. The time required for funds to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment processor, or payment method.

Transaction processing fees charged by third-party payment processors may be deducted from any approved refund unless otherwise required by law or expressly agreed in writing.

Exceptions and Service Limitations

Shawn Penoyer, LLC is not a licensed electrical contractor and is not responsible for pre-existing electrical conditions, hidden defects, improper wiring, unsuitable support boxes, defective fixtures, missing parts, or other conditions outside our control.

For chandelier installation, chandelier cleaning, chandelier repair, light fixture installation, and related services, the customer is responsible for ensuring that the fixture, parts, bulbs, mounting hardware, support boxes, electrical components, and service location are suitable and ready for service unless those items are specifically included in the accepted written quote.

If we arrive for a scheduled service and the necessary parts are not present, the work area is not accessible, the fixture or electrical condition is unsafe, or the service cannot reasonably be completed through no fault of Shawn Penoyer, LLC, the appointment may be canceled or rescheduled. In that case, reservation deposits, travel fees, administrative fees, minimum service charges, or other applicable fees may be non-refundable.

How to Request Cancellation, Rescheduling, or Refund Review

To request cancellation, rescheduling, or review of a refund issue, contact Shawn Penoyer, LLC using the contact information provided on this website, your quote, or your invoice.

Please include:

• Your name
• Service address
• Invoice or quote number, if available
• Scheduled service date
• Reason for the request
• Preferred resolution

Customer support requests may be submitted through the contact form on this website or by replying directly to your quote or invoice email.